FAQ

You get unlimited support, a comprehensive cybersecurity suite, proactive monitoring, and quarterly business reviews that align IT with your goals. Our approach keeps your environment consistent, secure, and efficient. Read more about our managed IT services or contact us for details.

We use a fixed monthly fee based on the number of end users. It includes unlimited support, cybersecurity, and proactive management. Projects and major upgrades are quoted separately, and vCIO meetings help you plan annual budgets and lifecycle replacements. See how pricing works in managed IT or talk to us about a tailored plan.

Yes. You gain a full team of IT professionals with enterprise-level expertise at a fraction of the cost of one in-house hire. If you already have IT staff, we can co-manage to add consulting, cybersecurity, and strategy. Compare options in managed IT and co-managed IT.

We respond in minutes and fix most issues within an hour. The helpdesk runs Monday to Friday, 7:00 AM to 7:00 PM Central Time with continuous monitoring. Critical issues receive a response within 1 business hour. High severity gets 1–2 hours. Routine requests or projects are addressed within 4 business days.

Review our support model on the IT support desk, or ask for current SLA metrics.

Both. Most issues are solved remotely for speed. If a problem needs hands-on work, we dispatch a technician. Visits are prioritized by urgency. Clients within a 60-minute travel window typically do not incur travel charges. Standard travel or onsite rates may apply for longer distances or special access. Check onsite coverage via the IT support desk, or check availability for your location.

Emergency support is available outside standard hours. After-hours or weekend work is billed at twice the normal hourly rate with a one-hour minimum. Our 24/7 monitoring and SOC escalate critical alerts immediately. Uptime and service-credit policies may apply if covered response obligations are missed. See our 24/7 SOC service or contact us about after-hours coverage.

We use layered email threat protection with spam filtering, quarantine, AI-driven detection for credential theft, and security awareness training so employees can spot scams. Learn more on our cybersecurity and email threat protection pages, or schedule a security review.

Every client receives next-generation antivirus and EDR, zero-trust application control, managed firewalls and intrusion prevention, patching, vulnerability scanning, DNS filtering, dark web monitoring, and 24/7 SOC oversight. See our cybersecurity & antivirus and 24/7 SOC pages, or request a tailored stack.

Yes. Automated tools detect anomalies and our Security Operations Center investigates and responds quickly to minimize impact and protect data. Read about our 24/7 SOC service or discuss coverage with a specialist.

We handle user and license management, security and compliance policies like MFA and conditional access, monitoring, backups for mail and files, patching and updates, and ongoing training and governance reviews. See Microsoft 365 optimization and managed IT, or contact us for a governance checklist.

We tailor backups by system and recovery needs. Servers are backed up nightly to an isolated on-premises repository and replicated to an immutable offsite location. Managed endpoints can include secure offsite backup. SaaS platforms like Microsoft 365 and Google Workspace are backed up multiple times per day with encrypted, redundant storage and granular restores.

You can review our data backups & disaster recovery and offsite backup services, or ask us to outline RTO/RPO plans.

Backup creates secure copies of data for restore. Disaster recovery brings systems and infrastructure back online after a major event. Business continuity keeps operations running during recovery with planning, failover, remote access, and prioritization. Get the full picture in data backups & disaster recovery or map your DR and BC plan with us.

Onboarding is structured and transparent. We orient your team, assess systems, document the environment, deploy monitoring, backup, and security tools, and launch a 12-month roadmap with your vCIO. Technical onboarding typically takes two to four weeks. Administrative documentation varies by complexity. 

You have a dedicated project coordinator and clear updates throughout. In the first 90 days we fine-tune, complete documentation, communicate frequently, start strategic planning, and address quick wins. See how onboarding fits into managed IT or contact us to review a sample 90-day plan.

Co-managed IT extends your staff with our people, tools, and strategy. We share ticketing, set clear escalations, cover vacations and overflow, provide expert help on complex tech, deliver 24/7 monitoring, manage patching and backups, maintain documentation, and involve a vCIO for alignment. Learn about our co-managed IT services or or co-create an escalation matrix with our team.

We plan, pilot, and phase migrations during low-use windows. Data sync runs in parallel so people can keep working. After cutover, we validate mail, Teams, SharePoint, and OneDrive and provide support. Hybrid coexistence is available if needed. Explore cloud migration & integration and Microsoft 365 optimization, or scope your move with us.